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What our customers say

If you are a customer or have been using our services, please submit your feedback.

• What a transformation you have made to our conservatory door. An excellent job and thank you very much.
  George, Moor Row
• Our PVC windows were in a poor state after being left open for long periods in a coastal area. Peter visited our property and diagnosed the problem immediately and provided a competitive fixed price for the work. The windows were fixed with new parts as required. The difference is amazing, like new almost with no sign of the leaks and stiffness which they previously suffered. Thank you very much, I'd recommend 'Window Repair Cumbria' to others.
  Ben, Seascale
• Much appreciated with your updates with this and with the whole job in general. You have a very professional attitude and a good after care approach to your clients, which is very refreshing to see. Will be happy to fill in any emails or forms commending the above, and will have no hesitation in using you again.
  Steve, Thornhill
• Glad to recommend you anytime, and great communication, keeping us informed every step of the way has been hugely appreciated. If we could get that level of service from everyone there would be a lot less headaches!
  Karina, Mockerkin
• Thank you so much for repairing our window, for great customer service, reliability and outstanding honesty! It was a pleasure to meet you and would recommend you to anyone.
  Julie and Dave, Skinburness
• Really pleased with our replaced units. It's a pleasure to find a workman like yourself - conscientious, polite and with very reasonable rates. I shall certainly recommend you. Good luck with the business.
  Mrs Tomlinson, Cleator Moor
• Just to say that, after all the wet and windy weather recently, the repairs that you did to our static caravan have been totally effective. Yes, the towels are now being used for the original purpose for which they were purchase and not for mopping up leaks. Thank you for your courteous service and the way in which you kept me informed every step of the way.
  Mr Douglas, Cockermouth
• Many thanks for the excellent service.
  Alan and Nancy, Workington
• Thanks again for your efficiency, it is refreshing and much appreciated.
  Graham, Maryport
• To let you know how pleased we with your prompt answer to our query and then the quote. The actual work lived up this and we are delighted with the result and will have no hesitation recomending you to our friends.
  Colin and Barbara, Egremont
• First class work, I am very impressed. We will use you again.
  Gary, Workington
• Thank you for the wonderful job you did on my mothers windows. She was absolutely delighted with the results.
  Lynn, Egremont
• We have told our friends about your excellent service. You found a fitting door handle without problems, while other companies said they are no longer available and tried to sell us a new door.
  Anne, Workington
• I will keep your number and use you again if my windows ever break again.
  Leigh, Cockermouth
• Many thanks for the outstanding service, we were very impressed by the speed and professional service we received and we will keep your details for future work. Many thanks once again!
  Mr Smith, Maryport
• You did a great job! We called other companies, and they never even turned up. Thank you very much for replacing the misted glass in our lounge.
  David, Whitehaven
• No fuss, no delays and excellent value for money.
  Jackie, Maryport
• Excellent, I will use you again, good quality sealed units at an outstanding price.
  Mrs H, Great Clifton
• Superb quality and workmanship, without pressure to buy!
  Ben, Wigton
• Straight talking and the price quoted was value for money. The window open and closes again like new. I will thoroughly recommend you.
  Ben, Workington
• We were pleased with the speed and efficiency of the work carried out and the quality of the products were first class.
  Mr & Mrs Thompson, Cockermouth

If you are a customer or have been using our services, please submit your feedback.

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Frequently Asked Questions

Window Repair Cumbria fills a growing gap in the window and door industry. While there are many double glazing companies, few are willing to do the remedial work when parts fail, or undertake essential maintenance to prevent failure.

Here are answers to some of the most frequently asked questions about our company.

What are your working hours?

We usually work from 8am to 6pm, Monday to Friday, and Saturdays on a per need basis. But we are flexible to adjust our working times to your needs, if required. We will aim to see you as soon as possible, at a pre-arranged time which is convenient to you.

When is the best time to call you?

The best times are between 8am and 7pm. If we are unable to take your call, please leave your phone number and we will call you back as soon as possible.

Where are you based?

We operate from Workington and are working in the north and west of Cumbria.

Which areas do you cover?

We offer the complete repair service in the North West of Cumbria. This includes the major towns and surrounding areas of Workington, Cockermouth, Maryport, Whitehaven, Egremont, Cleator Moor, Bothel, Aspatria, Wigton, Silloth. We will also visit customers who are more than 30 miles from Workington, but we may charge a callout fee for quotes, which will be refunded in case of an order.

Call Out Fee

We do not charge a call out fee in our main area of operation.

Quotations

Our quotations are free and there is no obligation for you to order the work. It may be possible to give you an estimate when you call, but in most cases we need to inspect the problem before we can give you a quotation.

Parts

Our van is stocked with the most common replacement parts, and we are able to repair many problems on our first visit. However, if we need to order any parts, we will provide them for you as quickly as possible from our network of suppliers.

Workmanship

We take pride in our work and aim to complete every job to the highest standards. We have the skills and knowledge to identify all problems and will find the most cost effective solution for you.

Guarantee

All replacement parts come with a manufacturers warranty and we will replace failed parts under warranty for free, if they were installed by us.

Complaints

We strive to provide you with a first class service. However, should you not be happy with the service you have received, please let us know, and we will try to resolve your complaint directly, there and then. In case you are not happy with the way your complaint was handled, you are encouraged to follow our formal complaints procedure.

VAT

We are only a small business with little overheads therefore do not exceed the VAT threshold. This means there is no VAT payable for our work.

Payment

Unless otherwise agreed upon quotation, full payment is required on completion of the work. Title or ownership of the goods will pass to the customer only after full payment has been received. We accept payment in cash or cheque.

Deposits

A deposit may be required for large orders.

Planning Permission

Planning permission is not required for repairs or any like for like replacement parts.

Building Regulations

In most cases, like for like repairs do not require approval by Building Control. We will advise you if your windows, doors or conservatories do not comply with the latest Building Regulations, so you can make an educated choice whether you wish to upgrade your products or not. In any case, we will only carry out work which complies with the regulations - for your and our peace of mind.

What should you do if you are pleased with our service?

Please tell your friends and family!

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Terms and Conditions

This page contains links to legal notices in relation to this website.

• Web Site Terms and Conditions
• Privacy Policy
• Complaints Procedure
• Legal Disclaimer
• Copyright Notice.

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Feedback for Customers

If you are a customer or have been using our services, we would appreciate if you would take the time to let us know what you think about our service and your experience.

Of course we appreciate positive feedback, but in case we have got something wrong or you were not pleased with any aspect of our work or dealing with us, please let us know, and we will endeavour to get it right next time.

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